Tag Archives: radio station remotes

MISOGYNY IN COUNTRY RADIO?

MISOGYNY IN COUNTRY RADIO?

Three years ago I said “tomatoes” and all hell broke loose on planet earth.

Every year on the anniversary of that event the press dusts it off and looks at measurable metrics and proclaims nothing has happened or perhaps things are “oh my God” slightly worse for female country singers.

I have decided to cause more problems.

You see this article is broader in scope regards females in Country.

First I want to address the radio programming side if things.  I feel its well established that contemporary formatted country radio stations break slightly in favor or women in terms of cume audience composition.  (Cume is the unduplicated head count listening to a radio station) Much like when they announce at a major league baseball game that today’s attendance is “48, 375.” That’s the cume of that baseball game.  Country radio’s cume can be 55% to 65% female.

Furthermore there is a “currency” upon which we use to measure the value of radio listening and that is the almighty “average quarter hour.”  For simplicity sake I will describe it as 15 minutes of listening or exposure to a radio station.  The reason why I call it a currency is because it helps create an equivalency for us to value the total listening to radio.  Think of those quarter hours as our “dollars.”

One person who listens one hour gives a station four quarter-hours.  Four other people listen fifteen minutes each and that also yields four quarter-hours to the radio station.

Hence, a station might have 100,000 cume listeners and 578,372 quarter-hours.  It’s that total collection of quarter hours that is the important metric of value.

Most country radio stations generate north of 65% of their quarter hours from women. Sometimes the number of quarter hours generated from women on country radio can go as high as 85%.  So you see why country radio programmers think about programming that women prefer and will listen to for longer periods of time.

My claim (and real world experience) is that women listen to country radio stations longer when the mix of songs broadcast is about fifteen percent female.  When that percentage is higher without conscious thought they simply fatigue faster and automatically respond by listening less.

Now that being said I have to weigh in on something else about country radio and gender. Because country radio depends on appealing to women and generating the maximum number of quarter hours possible from women I’d suggest that we employ more women General Managers, Sales Managers, Program Directors, Promotions Directors and Morning air talent.

Years ago I consulted KXKC in Lafayette, Louisiana.   It was a country station that launched and attacked a heritage country station KMDL.

The program director for KXKC was Renee Revett.  I remember meetings early on where a team was assembled and Renee was the only female.  A bunch of men were discussing promotions for KXKC and Renee stopped the meeting and said, “would you like to have a woman’s point of view on this?”

Renee gently but firmly proceeded to euphemistically beat us with a two by four and wake us up. The filter needed was, “what does more than half our audience think of this?”

While I think managing a radio station is principally a from the neck up proposition I do think that more female managers would be a good thing.  There are decisions that will be made where empathy, understanding and point of view could make a difference.  The greater our real understanding of the majority of the audience (in terms of quarter hour value) the better we can optimize the station.

The same holds true as in the role or Program Director.  That person needs to first hear in their head what the station ought to sound like.  (In radio we call it an “air check”)  Then that program director works on getting the station closer and closer to that ideal air check that they hear in their head. Once again a females perspective and understanding would be a very good thing.

Over time morning shows have been slowly changing from male only shows or male lead shows to some shows that have female leads.  Laurie DeYoung in Baltimore was one of the few female lead morning shows 24 years ago.  Today I am working with a growing number of female lead morning shows.  The great news is they instantly have that “mom filter.” They understand so many things and present important topics with the correct verbiage and nuanced touches that are right for the audience.

I am considered the World’s Biggest Misogynist for metrics that I suggest for female singers in the mix of music on country radio stations.

When it comes to the GM and PD chairs in country radio stations perhaps I’m guilty of Misandry.

Actually my claim is this.  There is no gender bias in my advice regarding music played on the radio.  Instead in this wonderful free enterprise place called America I chase profit and meritocracy.  I play music on radio based upon metrics that yield the highest ratings.  And when it comes to making hires for country radio I say hire the best regardless of gender.  Make sure you have folks on your team who truly understand the target audience!  Since your target is women you might want to lean female in your management and programming team.

I wonder what the “tomato throwers” think of me now?

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WHY DO WE PURCHASE RATINGS?

WHY DO WE PURCHASE RATINGS?

When I was a baby PD at WCTC in New Brunswick, NJ my corporate boss was Julian Breen. Julian was smart and his teaching style was something akin to a cave man beating you with a club.  Funny, today I love Julian Breen. (in a neck up non Harvey Weinstein way)

I remember Julian schooling me about ratings.  “Mr. Hill why do we buy Arbitron?”

My wrong answer was “to help us program the station.”

BAM.  “NO!”  “We buy ratings to affix a price to our advertising.”

“Mr. Hill, why do we continue to buy Arbitron?”

At this point the white flag of surrender was my move.  “You know Julian, it’s clear I don’t know.”

BAM.  “Because they tend to replicate themselves. They are generally believable.  Top stations continue to appear at the top.  Weak and poor performing stations continue to be at the bottom.”

“Last Question, Mr. Hill when will we stop buying Arbitron?”

Again way back in the early 80s I didn’t know.

BAM.  “When they become truly unreliable we will stop buying them.”

Julian studied everything radio ratings.  After Greater Media he created SuperTrends.  He saw many programmers try to extrapolate monthly ratings from rolling averages.  His goal was to help programmers look behind the curtain of Arbitron so we could figure more out.

In 2005 Julian passed away.  Surely in Rock N Roll heaven he is ranting inside the building at K-GOD 100 about how it should be done!

Julian lives on in the people he hired and trained.

What would Julian say today?

One of my very best radio friends today who I will protect as “Mr. A.” have talked about this a bunch.

A and I have talked many times about replacing meters with cell phones so the (N) count of devices would grow exponentially.

We’ve even imagined that they would be connected in some way to the purchase behavior of the phone owner.

That way we could better measure the effectiveness of spot advertising on radio.  We see the way we are doing it now as the “horse and buggy” phase of audience measurement.

Last night at a Mexican dinner in a discussion with A I asked him, “you want me to blow the top of your head off with a concept?”

A “sure!”

We should watermark the spots on each radio station and just detect the spots.

You see we don’t really care how many people listened to “Hotel California” by the Eagles. The advertisers don’t care. They don’t even really care about how many people heard their spot.  What they really want to know is how many people heard the spot and then made a purchase!

Yes, one spot is not how it happens.

Radio is a reach and frequency medium.  We help build images and awareness.  Hopefully we can build or be part of an overall effort to get a sponsor “top of mind awareness.”

Today I don’t need tires.

I might need one later this afternoon.  But right this very moment my tires are fine.

At this very moment I don’t need a plumber, a tow truck, a new mortgage, banking services, my house painted etc.

The question is “who will I think of when I do?”

I posit that our current ratings system is far from what we really need.

I could pontificate at great lengths about my concerns about “M Scores.”

In radio we are attempting to measure every song.

Why the H E double hockey sticks don’t we measure spots?

I have a strong hunch Julian Breen would say, “finally Mr. Hill a decent idea from you.”  BAM!

Why not measure spot reach and effectiveness at least in your local marketplace?

I have ideas on how it could be executed!  (Hint it’s not expensive and it will work!)

Are you a GM or GSM that wants to get started?

Call Keith Hill 252-453-8888       

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CUTTING GOLF BALLS ON A BAND SAW

Grunge … and I don’t mean the rock style from Seattle!

I’ve spent all of my adult life trying to get folks to listen longer to radio stations.

That involves lots of things.  Improving music scheduling, morning shows, promotions, jingles, liners, commercials, the name of the station, the images of the station and more.

There is one thing I want to pontificate about because lots of radio stations do such a poor job with audio.

Lots of our general managers came from sales.  So, they are often at a big loss when the chief engineer comes into his or her office.  When that engineer says anything from “b minus voltage supply” to “lossless 16 bit stereo” they hear “ooga-booga”

Back in the 70’s when we actually played phonograph records on the air our audio was pretty good. That’s what we call “analog” audio.

The first quality automation systems used mp2 technology for the audio.  It is a digital method of storing and playback of audio. It’s also known as a “lossy” format.  Some of the information is lost when creating the playback audio.

Along the way other parts of the audio chain in radio stations have become digital.  Who wouldn’t want a digital stl (studio to transmitter link) to improve the audio?

Here’s the problem. If the entire pipeline of that audio isn’t the same digital scheme the audio gets changed in some very bad ways.

I heard lots of analogies from engineers to explain this.  I’ve heard meat grinders, train wrecks and buildings after earthquakes used to describe the resulting audio.

My favorite was from an engineer who explained it this way. Imagine two pitchers where one is empty and one is full of water.

Pour that water back and forth all day.  There are losses but that’s analog.  Now imagine those same two pitchers but this time one is full of golf balls. When you use the same digital compression scheme all the way thru its like pouring golf balls back and forth. It’s a perfect transfer.

However, many radio stations have a mix of mp2, uncompressed wav files, and some mp3s!  Now imagine taking those golf balls and cutting them on a band saw.  Then dump all of those pieces on the floor.  Now try to glue those pieces back together to be whole golf balls again.  There is loss because of the sawing of the band saw.  There are odd cuts.  Golf balls are reassembled haphazardly and very few are even close to perfect.

The resulting audio is gritty, grungy, edgy, and quite frankly unpleasant.

Yes, lots of listening takes place on small speakers on low quality radios but that’s not an excuse to make that audio even worse!

When our value is based on how many quarter hours of listening we get anything that degrades that is a serious mistake.  The audio on your station is a twenty four hour a day issue!

God forbid you need a new heart value.  You want a faulty one?  It’s cheaper!

You go for the correct and more expensive fix because your heart is a 24/7 thing that your life depends on.  Treat your radio stations audio the same way!

I hear lots of radio stations that have gone digital on some portion of their audio chain.  Then I hear a song that is truly grungy. Often I can tell it’s an mp3.

Years ago there was a reason to have those mp2s.  Hard drives were expensive back when we put those mp2s on the air.

Now those hard drives are very inexpensive.

Step one is to make sure every song is an uncompressed wav file.  Make sure every step in that audio chain is the same bit rate. Your audio will be wonderfully clean and your time spent listening will instantly go up.

Ask your PD and Chief Engineer to check every song!

Then make sure you have great music scheduling that tricks folks into listening even longer!

Optimize time spent listening.  Your ratings will be higher.  The same advertising schedules will reach more folks with even more impressions.  Your advertisers will get better results and higher ROI.  Advertisers will re-buy. You can drive your rates!

Uh…  More Demand = Higher Rates!

This isn’t a problem limited to small markets.  I’ve heard the worst audio in top 15 markets.  In fact there’s even one very poorly named country station in a Top 15 market I specifically make fun of and give my “worst audio in a major market award.”

Want help with better audio?  Better Music Scheduling?

Do you need better time spent listening or average time spent exposed?

Call someone who can fix it!

Keith Hill 252-453-8888       

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RETURN EVERY CALL DAMN IT (aka No Wonder You’re Not Making More Money!)

No Wonder You’re Not Making More Money!

Recently I had a three and a half year contract come to an end.  I had some things to replace the business and income but not all of that has come to fruition.  So, I have dusted off my old selling skills.

A very good old friend of mine chastised me for not digging my well before I got thirsty.  He’s right.  I should have never let my Harvey Mackay skills get rusty.

So, I started smiling and dialing.

I didn’t realize that in the last few years that folks in business had increased their sales resistance so much.  More than that they really have lost the ethics and good business practices of returning phone calls and emails.

One old friend I called had been selling network programs to radio for 35 plus years.  He sold me a network program clearance in New York some 35 years ago!  Over time we have helped each other many times.  The stories he told me are frightening.  He told me about one VP of Programming of a chain that he has called 35 times with out even one returned courtesy call.

A mentor of mine gave me the quick General Manager course a long time ago.  I am going to recite it here and now to just plain help some folks.

#1 Rule Of Being A Radio Manager

COFFEE AND MBWA

 

Do you like coffee? Great!  (if not identify the beverage that you like and can walk around the building with)  Show up at 8am or before.  Remember you lead by example.  Get your coffee.  (or water, tea, Coke, Dr. Pepper, Diet Pepsi etc)  Now wander around the building.  If you have never been exposed to MBWA let me be your teacher. It stands for “Management By Wandering Around.”  When the on air light goes off in a studio… stick your head in and say “Hi.”  If you have a positive comment about a break or bit, go ahead and say, “love that bit about peanut butter!”

As you walk around you might be asked questions.  If you can answer and it’s not something you need to keep away from other ears go ahead and answer.  Otherwise just say come see me in my office at 9:45.  Then answer there.

Spend some office time with the door open.  Folks will drop by with questions.  Answer them. The truth is, we really only need managers to do ONE thing. Make decisions!

#2 Rule Of Being A Radio Manager

ANSWER QUESTIONS DAMN IT.

You’re greatest likelihood of failure will be your inability to make decisions.  Make up three, three by file cards.  On one write, “YES.”   On one write, “NO.”  And on the last one write, “IN SIX MONTHS.”

When you can’t come up with an answer reach into you top desk drawer and pick a card.  That’s better than punting.  If you want to increase the likelihood of your success throw away the “IN SIX MONTHS” card.

Make decisions DAMN IT!

#3 Rule Of Being A Radio Manager

NEVER EAT LUNCH AT YOUR DESK.

Always eat lunch but NEVER at your desk. Even if you are on your way to being Twiggy, order something small and take one bite. Lunch is about business.

One day every week take an employee to lunch and pay!

Ask them about how they are doing.  What resources they need to perform better.  Ask them about their lives.  Let them tell you about their kids or hobby. Eat, drink and keep your mouth occupied a lot.  Make eye contact and LISTEN.  Show them you care about them as a human being.

One day every week take an existing client to lunch and pay!

Thank them for their business.  Ask them how things are going.  Is there anything we can do better?  Eat, drink and keep your mouth occupied a lot.  Make eye contact and LISTEN.  (You notice a theme on this one right?)  Show them you care about them as a human being.

One day every week take a prospective client to lunch and pay!

Yes, you are not the account executive.  You let them know you are just being the Ambassador of the radio station. You can help answer questions and know how a well-executed marketing campaign will work.  The key is to listen to them and gather information. They will tell you why they are not yet advertising.  Shut your pie hole and LISTEN!  At the end of the lunch thank them for their time.

One day every week take a community influential to lunch and pay!

Have lunch with the mayor, city councilman, school board members, folks on the hospital board, local clergy, Chief of Police, Sheriff, folks who run the animal shelter, Superintendant of Schools etc. Enjoy your lunch.  Ask a few questions then eat, drink and shut your pie hole. You’ll learn more about your market.  You are the leader of this frequency, which is public space.  We are supposed to serve folks who live in marketplace.  The airwaves belong to them we just hold the license right now.

Lunch is your opportunity to build a bridge to your employees, clients, possible future clients and influential city leaders.  Good managers know that they often run into the same folks in a marketplace doing multiple things.  The person running the Chamber of Commerce owns a business that is one of your advertisers.  He or she is also on the bank board where you applied for a loan to get that translator you want.

The woman who is the Chairperson for the Susan G. Komen walk also owns a business that is a client of the radio station.

NEVER EAT LUNCH AT YOUR DESK.

#4 Rule Of Being A Manager

RETURN EVERY PHONE CALL MESSAGE

When you get back from lunch you will have mail and phone messages.

First, time for one more round of MBWA!!

Then back to the office.  Open and read all mail.

When it comes to mail use TRAF!

Trash, Route, Action, File.

The mail that is useless and a waste of your time throw in the trash.

Some things need to be routed.  You can simply write on the mailer about new fangled digital stl boxes “Vernon ???”   Put in the mailbox of your engineer Vern!

The mail that hits your desk that causes something to be done by you goes into an action pile. These are the mailings where you need to make a call, write an email, or write a letter.  Then make those calls, write those emails, or write those letters.

File.  This is the stuff that you might need. Things from the FCC, leases, agreements, contracts, even a flier from a tower painting company.  You might not need tower painting right now but when you do you’ll have materials with offers from vendors.

A filing system isn’t a filing system.  It needs to be a retrieval system.  If you can’t find something you need from a file in 30 seconds you have a poor filing system.  Even that flier about tower painting think where might look for it  I write on it  “TOWER”  “PHYSICAL PLANT” “TRANSMITTER”  “FCC.”   Then I make 4 copies of it.  I place one in the “Tower” file, one in the “Physical Plant” file, one in the “Transmitter” file and one in the “FCC” file.  You might think I’m nuts.  But, I don’t waste time finding things.

In the electronic world it’s easy to create folders both on your computer, a copy on your thumb drive and a cloud drive.  Even with these kinds of files I make multiple copies of documents and put them in electronic folders with several names.  So when I have a research pdf I want to keep I place copies in “MUSIC”  “RESEARCH” and “CALL OUT.”  I don’t waste time looking for things.  I find them!

Now return every call. You have messages and recorded phone messages from callers.  Call everyone back on those pink “while you were out” slips.  You never know when there is a thirty thousand dollar order for a farm implement company just being phoned in.

You may think sales calls are a waste of your time but in the one minute elevator speech the person on the phone may tell you how their service can save you $900 a year on something you currently pay for.  They might also point out that they can deliver it at a higher quality for that lower price.

I have a GM who does just this.  One afternoon he called me and asked me if I had ever heard of a particular vendor.  He then told me of the price they had for something we were about to purchase.  Their price was a lot less than a vendor I had recommended.  I now recommend the one he pointed out to me. He takes calls.  He returns calls.  I can tell you he’s kind for about a minute.  After that if you waste his time he will shred you with some strong language. But he takes calls and he returns calls.

RETURN EVERY PHONE CALL MESSAGE.

In the afternoon do another round of MBWA.  Leave your door open and answer questions from the folks who come in. If you don’t know what to do consult the decision cards in your top desk drawer.

Please don’t leave until 5:30pm or 6pm.  Work.  Talk with your people. Coach your people.  Listen to your sellers at the end of the day. Empathize with them. Celebrate their victories. “At a boys” are a reason to be a manager.  This is the short course.  In GM 201 I cover the roles you can play.  One big one is “cheerleader!”  For those big or tall male managers just the thought of you donning a grass skirt and pompoms is a vision that makes it worth it.

One company I work with recently had a managers meeting and as part of the lead up there is a company wide sales meeting.  I saw a video of the VP of the company standing on chairs leading the sales folks to the dance of YMCA.  Other than he was standing on chairs, (don’t want anyone to get hurt especially a manager who positively cheerleads!) he was being a companywide cheerleader! He was having fun and showing them without saying the actual words, “work hard but for gosh sakes have FUN!”

Have fun!  Drink Coffee!

Wander Around!

Make Decisions!

Take People To Lunch Everyday!

Return Every Phone Message!

I realize managers are busy.  I see the folly of having a manager oversee multiple clusters in a region.  Often I hear the number one problem is they can’t find qualified sellers.  Did you ever think about what would happen to the experienced seller who just moved to you area who just dialed the station and said I want to talk to the General Manager?

I hear lots of radio stations where I could fix their music, morning shows, positioning and help them make hundreds of thousand of dollars more.  There are even stations that have one kid running the music computer for five stations.  In a quick call I could offer a solution that improves their music AND saves them money.  But because mine is a “sales” call they don’t have time.

They are stepping over a dollar to pick up a dime.

I’ll keep calling because the folks who do take the call will get the deal, the improvements and increased top line cash flow.

If I don’t call you, feel free to test me and see if I return calls.  (Hint… I do!)

Keith Hill 252-453-8888

Many of you are digging a hole this way

When you could be

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How Would David Letterman Do This Remote

How would David Letterman Do This Remote … or…

REMOTES – WE GENERALLY DO A POOR JOB OF THEM.

It’s so easy to take a swipe at the way radio executes things today.  We voice track, we don’t have live talent at night, weekends, and we give away smaller prizes than we did years ago.

How are we on the streets?  Billboards? TV?  Remotes?

Over time I’ll be able to pontificate about many of these things but I’m dusting off in my mind a memo I wrote many years ago called “How Would David Letterman Do This Remote?”

Why do we think that a card table with a banner hanging from it with duct tape is the big eye-appealing thing?

My old friend Shane Finch who now works with Musicmaster told me about working in Des Moines where Kipper McGee was his boss.

Kipper held “Balloon School.”  How to properly inflate, tie, set up and display balloons.  You want the logos facing so they can be seen.  The care of planning how we look, what we do, how we act, what we say, how we engage the folks at the remote shows a care that seems to be left hundreds of miles behind us.

One of my old bosses in Philadelphia used to call decorating our booth, “making sure it was festooned with our call letters.”  Partly because despite 50 logos and in demo couple would walk up and look at it and the man would ask his wife, “is this WYSP?” When we had 50 logos that said Power 99.

To fairly think about a remote today you need to realize there are two parts.  The on air part where 38,500 people will hear the break.  Plus there is our look, how we engage with folks, what we do on site for fun and to drive home the images we want.

You can decide for yourself how the on air should sound.  Perhaps they are pre recorded.  I have one morning man who biked to raise money for a charity.   He is such a showman and show off that he pre recorded his breaks, added sound effects and acted like he was huffing and puffing and out of breath during the bike event. It allowed him to do the bike ride and on site fun.

Way back in the 80s I worked at WCTC in New Brunswick, New Jersey and we took out two turntables, records, a small console, mics, and a rack of things that had nothing to do with broadcasting just to have lights flashing on them to add to the mystic,magic the “show” of it all. We actually played the music on air from those turntables.  It was a real “live” broadcast.  There was even more to it than that, but it was a real show for listeners to see the radio station in operation.

Years ago in my memo “How Would David Letterman Do This Remote” I suggested that David might drop by the local grocery store and pick up some produce like watermelons, cantaloupes, etc.  He might also hit the local Radio Shack and buy two of those remote controlled cars.  It might also be nice to get some orange cones.

He would put a prize in the trunk of a car and play, “what’s in the trunk?” with listeners who came to see the broadcast.

I claim that David would have someone drive over the watermelons in a car themed “Gallagher-esque” moment of the show.  Today, he would add Facebook live to that.

Then there would be remote controlled car racing in the parking lot or in the showroom. Those orange cones come to play during the “Car Racing At Hill Chevrolet!”

There would be no end to the “fun factor” that would be added in the remotes.

There might be a local fitness champion (from a local Gym that is a sponsor too) loading and unloading the bed of a pickup truck.  Challenging anyone from the general public to unload the truck faster for a prize.

A sash given to “Miss Hill Chevrolet” in a contest of women being the models showing off the cars right there in the lot.

Chalk with a hopscotch game and oil changes at Hill Chevrolet as prizes.

Yes, there would be some quick interviews about the cars, service, deals, etc.   Then after that 20 seconds of real business the fun and monkey business would round out the 60 seconds.  Yes, you heard me the trains would run on time.

Stupid Human and Stupid Pet tricks sure.  Yodeling by listeners sure.  Don’t forget eating peanut butter and saying the “Phrase That Pays” as many times as you can in 30 seconds, sure.

The point is there would be some silly and fun.  There would be something to see and something to hear that would be fun. How about the throwing darts and popping balloons for prizes?  Then the serious business of selling cars would be in the broadcast. David would say, “Here’s Joe Jones the sales manager of Hill Chevrolet, Joe what’s the best deal on the lot right now?”  “David, I’d say this 2013 Silverado with 55 thousand miles on it.  It’s in A plus shape has a 2 year bumper to bumper Hill’s Warranty and I’ll sell in the next 30 minutes for just $8500 out the door.” “Thanks Joe.  So if you want this Silverado come grab the Orange Flag I have here that says, “I want to test drive the deal of the day” and take this baby for a spin.  Now back to our juggler Fred.”

Today only when you buy any car at Hills you also get to “dunk the sales manager” For every dunk Hills will donate $50 to the American Cancer Society.”

It’s not a car remote. It’s a radio circus.  SFX, horns, karaoke, jingle singing, corn hole games, putt-putt, Frisbee toss, pin the tail on the sales manager and more.

Somewhere today a jock will be assigned to do a car remote.  The plan will be card table, 4 pair of tickets to something no one wants to go to, a banner and duct tape.  They will use their cell phone to do the remote.  When they get there the Sales Manager from the car dealership will be surprised and say to the jock, “uh you can set up over there.” Pointing to a dark corner out of the way.

There are 9000 things wrong with that!

Shouldn’t they want a certain air talent by name because of the show that David Letterman guy puts on?

Cell Phone?  Not even some plug in mic with a mic flag and pop screen for show and better sound?

You mean we are just figuring out where we will set up?

Duct tape?

It should be that there is demand for the talent that does the Let’s Make A Deal, Gong Show, Radio Circus! That talent should be in demand and asked for by name by the dealership.

The look should include mic flags, banners held up by banner stand devices like a trade show that are good looking.  The talent should be in collared golf shirts with the logo embroidered on it or a brand new t-shirt promoting a station sponsored walk for charity next weekend.

Tuxedo’s ?   Nah this is a “radio three ring circus.”

Knowing what we know about how well it could be done my question is this.  Using the “Golden Rule”  if we ran the car dealership how would we want that radio station remote to look and sound?

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